This policy explains how Elnouwrs AirCool handles shipping and delivery, and how we prepare your order to reach you.

Please also read our Supply and Installation Policy and “Terms and Conditions” to learn more about our general policies.

Table of contents:

  1. Shipping and Delivery Options.

  2. Delayed Orders.

  3. Returns and Exchanges.

  4. Contact Information.

1. Shipping and Delivery 🚚

  • Cairo & Giza: Completely free shipping and delivery to all areas within Greater Cairo and Giza.

  • Other Governorates: Shipping and delivery are coordinated directly with our specialist to arrange dates and any applicable costs.

2. Delayed Orders

Unexpected delays can occur for various reasons, such as logistical circumstances, unavailable stock, high demand, or shipping partner issues. We are committed to handling such situations transparently and efficiently. In the event of a delay, our priority is to keep you informed, and we will notify you as soon as possible of your order’s status and the new expected delivery time.

To make up for any inconvenience caused by a delay, we offer options to ensure your satisfaction. If your order is significantly delayed, you will have the choice between:

  • Continuing to wait for the order.

  • Modifying the order.

  • Cancelling the order and receiving a full refund. Our customer service team is always available to help with any change affecting your order.

3. Returns and Exchanges

If you have any questions about returning items, exchanges, or replacements, please refer to our dedicated Refund and Returns Policy.

4. Contact Information

If you have any questions or inquiries about our shipping policy, please contact us by email at: elnouwrsaircool@gmail.com